Refund and Returns Policy

When registering for an Akoranga (Workshop) you must understand that arrangements are made such as a place to hold the workshop, travel, accommodation, morning tea etc. Some of these arrangements must be made well in advance hence why sometimes akoranga are canceled or postponed when there are not enough registrations. Due to this the following terms and conditions apply.

A full refund will only be offered when registration is canceled three weeks prior to akoranga. A credit to attend a later akoranga will be given if notice for no longer being able to attend is given at least two weeks prior to akoranga. However, if you do not cancel outside the time frame of two weeks no refund or credit will be given. You are able to swap for a different person to attend. Thank you for your understanding.

Refund Policy for Online Purchases

Please choose carefully as we do not refund unless your items are damaged. We are happy to exchange your items within 7 days of the date you received your order, with proof of purchase, providing the items are in their original condition.

If the items are faulty or damaged, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Please contact [email protected] and we will arrange return postage. See more on damaged products below.

Can I exchange an item?
We are happy to exchange your goods within 7 days of you receiving your item, with proof of purchase, providing the goods are in their original condition.
The return cost will be at your cost.

Items returned that are not in original condition or outside the 10 day timeframe

Unfortunately, with the exception of damaged items, we are unable to accept items returned that are not in their original condition or returned after 7 days
of you receiving your item. Someone from our team will contact the purchaser to discuss if you would like the items to be returned to you.

When returning an item you are responsible for the item until it reaches us. We recommend you select an insured and trackable shipping or postal method.

Original condition includes:

• Item/s must be in original and saleable condition.
• Packaging must be unopened, unused, unmarked and not defaced in
  any manner.
• Items purchased as part of a set or multi-item pack must be returned as a whole set.

Faulty or damaged product

If the item you have received is faulty or damaged, please contact us within 7 days of delivery with a detailed description of the product fault and a photo if possible.

We will cover all shipping costs for the return and replacement of a faulty item.

If you choose to be refunded instead of an exchange, you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.